Privacy Policy

Last updated: 12 April 2026

SmartLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at smartlc.ai and use our platform.

1. Information We Collect

Information you provide to us

• Account information: name, email address, company name, and phone number when you register or book a demo.
• Trade documents: Letters of Credit, commercial invoices, bills of lading, certificates, and other trade finance documents you upload to the platform.
• Communications: emails, messages, and correspondence sent through the platform or to our support channels.
• Payment information: billing details processed securely through our payment provider. We do not store full payment card details.

Information collected automatically

• Usage data: pages visited, features used, time spent on the platform, and interaction patterns.
• Device information: browser type, operating system, IP address, and device identifiers.
• Cookies: we use essential cookies for authentication and session management, and analytics cookies to improve our service.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the SmartLC platform.
• Process and check your trade documents against Letter of Credit terms.
• Send you service-related communications, including deadline reminders and compliance alerts.
• Respond to your enquiries and provide customer support.
• Analyse usage patterns to improve our product and user experience.
• Comply with legal obligations and protect our rights.

3. Document Data and AI Processing

Trade documents you upload are processed by our AI systems solely for the purpose of providing compliance checking and document management services. We do not use your documents to train AI models. Your document data is not shared with other users or third parties except as described in this policy.

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: hosting, analytics, and payment processing partners who assist in delivering our services, under strict data processing agreements.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. Trade documents are retained for the duration of your subscription plus a reasonable period for compliance purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under applicable data protection laws (including UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at hello@smartlc.ai.

8. Cookies

We use essential cookies required for the platform to function (authentication, session management) and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. International Transfers

Your data may be processed in countries outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities.

10. Children

SmartLC is not directed at individuals under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SmartLC
Email: hello@smartlc.ai
Phone: +44 20 3856 8901
London, United Kingdom